When a match is cancelled or postponed, Royalbaji follows specific rules to settle bets. The key points are outlined below:
Match Fully Cancelled: If a match never starts or doesn't take place at all, all bets placed on that match are void and the full stake is returned to your account. Refunds are typically processed within 24 to 48 hours.
Match Stopped Mid-Game: There are two possible outcomes in this case. If a defined portion of the match was completed before it was abandoned — for example, if the Duckworth-Lewis method applies in cricket, or if enough time has been played in football — the result may be determined based on that portion and the bet settled accordingly. However, if insufficient play took place, the entire bet is cancelled and your money is refunded.
Accumulator Bet: In an accumulator bet covering multiple matches, if one match is cancelled, that match is typically treated as "void" and the bet continues with the remaining matches. However, terms may vary depending on the specific market.
- Refund processing time: usually within 24–48 hours
- Special rules apply to live betting — see the market description for details
- Correct Settlement Details Terms & Conditions Available
If you have a question about a specific match or bet, Help Center Let us know via live chat.
Deposits at Royalbaji are generally very fast. When sent correctly via bKash, Nagad, or Rocket, the funds appear in your balance most of the time 1 to 5 minutes it reflects in your balance. During peak network hours or late at night, it may take up to 15–30 minutes.
Common reasons for deposit delays:
- Providing an incorrect reference number or transaction ID
- Sending payment to the wrong number instead of the designated number in the cashier
- Sending below the minimum required amount (৳300)
- Technical issues on the mobile banking operator's end
What to do if your deposit hasn't arrived: First, confirm in your mobile banking app whether the transaction was successful. If it was, note the transaction ID (TxID) and amount, then Help Center Share the details via live chat. The support team will manually verify and credit the balance to your account within 2–10 minutes.
If the Deposit Fails Completely: If the transaction also shows as failed on your mobile banking app, the funds will be automatically returned to the source. In this case, there is nothing Royalbaji can do — please contact your mobile operator directly.
All current promotions and bonus offers at Royalbaji Voucher Page Available together. This page is updated regularly, with the validity period, terms, and claiming steps for each offer clearly listed.
Offer Update Schedule:
- Daily Offers: New daily check-in bonuses and flash promos are added every morning
- Weekly Offers: New weekly cashback and re-deposit offers go live every Monday
- Monthly offers: Major tournaments and special campaigns are announced at the start of each month
- Event-Based: Special offers are available for IPL, World Cup, and major cricket series
The easiest way to never miss an offer is to enable push notifications in the mobile app — you'll be notified as soon as a new offer goes live. If you're using the browser, check the voucher page at least once a week, as popular offers can run out quickly.
If any offer's terms are unclear, reach out to support before you act on it. It's always better to ask upfront than to have a bonus cancelled due to a misunderstanding.
After logging in to Royalbaji, go to the "Profile" or "My Account" section to find options for updating your personal information. Note that some changes will require a security verification step.
Details you can update directly:
- Password — can be changed directly from Settings
- Contact email — updated after OTP verification
- Notification Preferences – can be changed at any time
- Language & Interface Settings
Changing or adding a mobile number: Changing the primary mobile number used during registration requires assistance from our support team. This cannot be done directly from your profile, as the primary number is used for identity verification. The support team will update the number after verifying your identity documents.
Changing your name or date of birth: After KYC verification, this information cannot be changed, as it has been verified against your identity documents. If there's an error, you can submit a copy of your ID to support to have it corrected.
If you run into trouble updating any information Help Center Let us know via live chat. All information changes are recorded and a confirmation message is sent to you.
Royalbaji offers several customer support channels, each with a different average response time.
Live Chat (fastest): Click the chat icon at the bottom right of the website or app to speak directly in Bangla. Average response time is just 1–2 minutes. This channel is available 24/7, seven days a week. For urgent matters such as payment or login issues, this is your best option.
Email Support: You can email support@royalbaji.xyz. Email is ideal for detailed issue descriptions and sending screenshots. Response time is typically 2–12 hours, and faster during office hours.
Help Center (Self-Service): Help Center's You can find answers to common questions on your own through our knowledge base. Most queries related to payments, registration, and bonuses are covered there in detail.
- Live Chat: 24/7, response in 1–2 minutes
- Email: support@royalbaji.xyz, response within 2–12 hours
- Help Center: Self-Service, Instant Information
Including your account username or registered mobile number in any support query helps you get assistance faster.
Enabling Two-Factor Authentication (2FA) means that even if someone gets hold of your password, they still can't access your account. Royalbaji strongly recommends keeping 2FA turned on at all times.
Steps to activate:
- Step 1: Log in to your account and click the profile icon at the top right.
- Step 2: Go to "Security Settings".
- Step 3: Find the "Two-Factor Authentication" or "2FA" option and click "Enable".
- Step 4: Choose SMS verification — a one-time OTP will be sent to your registered mobile number.
- Step 5: Confirm with the OTP. 2FA will be activated immediately.
What happens when 2FA is enabled: At your next login, you'll need to enter a 6-digit OTP sent to your mobile after your password. A new device or an unrecognized location will always trigger an OTP request.
Important: If you lose your phone or change your number, contact support. Recovering account access without 2FA will require identity verification.
Royalbaji's responsible gaming tools are available under the "Responsible Gaming" section in your account settings. Once logged in, you can use these tools at any time — no need to notify anyone.
Setting a Deposit Limit: You can set a maximum deposit limit on a daily, weekly, or monthly basis. For example, if you set a daily limit of ৳500, no further deposits can be made that day. Reducing a limit takes effect immediately, but increasing it requires a 24-hour waiting period.
Session Timer: Decide in advance how long you'll play. You'll receive a reminder when that time is up.
Temporary Break (Cool-off): You can pause your account for anywhere between 1 and 30 days. No bonus offers will be sent during the break.
Self-Exclusion: For a long-term break, activate self-exclusion for 6 months or more. During this period, the account cannot be reactivated under any circumstances.
- All tools are free and take effect instantly from settings
- Marketing messages are disabled while self-exclusion is active
- Details Responsible Gaming page available
In an emergency, you can also activate self-exclusion directly through support.